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FAQ

TOP QUESTIONS

What is a subscription? And how does it work?

How do I modify or cancel my subscriptions?

How long will my products last?

I can’t login, a.k.a. I forgot password, help?

How long will my order take to arrive?

How’d you come up with the name Wildist?

My product was a bit dinged up when it arrived in the mail, what gives?

What are Wildist’s values?

I’ve been using your deo for 3 days and I’m smelling myself, should I give up and go back to my non-natural one?

SUBSCRIPTIONS

What is a subscription? And how does it work?

How often should I get my subscription sent to me?

How do I modify or cancel my subscriptions?

Can I buy Wildist products without subscribing to them?

TOOTHPASTE

Nighttime toothpaste? How have I never heard about this before?

What if I want to use the Nighttime toothpaste in the morning?

How do I learn about the ingredients in your pastes?

Which paste is best for cleaning my teeth?

Which paste is best for whitening my teeth?

I have sensitive teeth and gums, are any of the pastes better for me?

Do your pastes have fluoride in them?

Do your pastes have SLS in them?

Where are your toothpastes made?

Are your pastes vegan?

Do you test any of your pastes on animals?

Do your pastes have fluoride in them?

DEODORANT

How do I learn about the ingredients in your deodorants?

I’ve been using your deo for 3 days and I’m smelling myself, should I give up and go back to my non-natural one?

Which deodorant is best for keeping me smelling fresh?

Which deodorant is best for keeping me dry?

I have sensitive skin, are any of the deodorants better for me?

Do your deodorants have Aluminum in them?

Where are your deodorants made?

Are your deodorants vegan?

Do you test any of your deodorants on animals?

BUNDLES

What makes the bundles special?

Can I subscribe to a bundle?

PACKAGING & SHIPPING

My product was a bit dinged up when it arrived in the mail, what gives?

Is your packaging reusable/recyclable?

Your packaging is too beautiful to throw in the recycling... help?

Are your toothpaste tubes BPA free?

Where is your packaging made?

ORDERS & PAYMENT

How long will my order take to arrive?

Where do you ship to?

How can I check, update or cancel my order?

I can’t login, a.k.a. I forgot password, help?

What is your return policy?

When will my credit card be charged?

Can I remove the payment method I’ve saved to my account?

I don’t live in the US but I want Wildist products, please?

ACTION & VALUES

What are Wildist’s values?

What is the Personal Care Products Safety Act (PCPSA)?

Why are you sending letters to senators?

Will you keep writing letters for other causes after Wildist launches?

I don’t like that you’re fighting for your values, can you just stop doing that?

REFERRALS

I earned free product in the referral program, when can I use my reward coupon?

Can I use the coupon for my first purchase?

How can I use my coupon?

Can I combine this coupon with others?

Can I transfer my coupon to someone else?

What should I do if my credits are not working?

If you didn’t see your question, send us a note at help@thewildist.com or text us at (646) 535 - 1838 (10am - 6pm EST) and we’ll help you out!